Question 1

How do I find the right clinician?

Accepted Answer

Browse the roster and read each profile before you book. Every profile lists training, focus, the fee for a 50-minute session, and the next opening. If two clinicians look right, you can start with either — you are not locked in.

Question 2

What happens in a first session?

Accepted Answer

The first hour is for the thing you came with. You can leave a note in the workspace beforehand so the session begins there instead of with a full history. You leave with a short summary and a sense of whether the fit is right.

Question 3

How quickly can I be seen?

Accepted Answer

The next opening is shown on each profile, and many clinicians have availability within a few days. Psychiatry and specialist support may take longer, and the profile will say so before you book.

Question 4

Do I need a diagnosis to book?

Accepted Answer

No. You do not need a referral or a diagnosis to start. Some services, such as assessments and psychiatry, may include a formal evaluation, but that is a step within care, not a gate in front of it.

Question 5

How much does a session cost?

Accepted Answer

The fee is set by the clinician and shown on their profile before you book, usually between $165 and $240 for a 50-minute session. There is no subscription to use the workspace.

Question 6

Do you take insurance?

Accepted Answer

Some clinicians are in network with major insurers and others are out of network, offering a superbill you can submit. Each profile lists the insurers that apply, so you know before you book.

Question 7

Can I reschedule or cancel?

Accepted Answer

Yes. You can reschedule from your appointments. Cancellation windows are set by each clinician and shown when you book, so the policy is clear before the visit rather than after.

Question 8

Are sessions online or in person?

Accepted Answer

Most visits are video or phone, and every clinician lists where they practise. Online sessions run on an encrypted line with a single-use link and a waiting room only you control.

Question 9

Who can see what I write?

Accepted Answer

You and the clinician on that visit. Another clinician on the roster cannot open your note, and a teammate cannot open it. Support staff can confirm an account exists when you ask for help, but they do not read session content.

Question 10

Can my employer see my sessions?

Accepted Answer

If your employer pays for a team plan, an admin can see who booked and whether the visit happened. They cannot read the note, the summary, or the reason you gave for booking.

Question 11

Is Berhana a crisis service?

Accepted Answer

No. Berhana is not an emergency or crisis service. If you are in immediate danger, contact your local emergency number or a crisis line. Therapy here is scheduled care, not urgent response.

Question 12

What is the workspace for?

Accepted Answer

It holds the note you write before a visit, the summary written after, and when you meet next. Your clinician opens the same page. It is a place to keep the work going, not a second therapist.

Question 13

Are the summaries written by AI?

Accepted Answer

Session summaries are written so you can use them during the week. An assistant can help turn your own notes into a short agenda before a visit, but clinical content stays between you and your clinician.

Question 14

Can I pause care and come back?

Accepted Answer

Yes. You can stop and return when it is useful. Your history stays in your workspace, so a later session does not have to start from the beginning.

Questions, answered plainly

Getting started

Sessions and fees

Privacy and records

Between sessions

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